installer Support

I have just had a second battery, a 9.5 added to the existing series 1 8.2 battery and EPS added at the same time.
Much of the installation time was spent waiting to get through to GivEnergy or waiting for a response all of which time I, the customer was paying for. Is there a dedicated line for installers? I was told that other systems were a lot easier to install. As it was the setup was not totally finished in the day.
The system seems to be working but is flagging up high voltage in the battery which I presume will settle down.
What I cannot find is a figure for the amount of power in each, or the combined battery setup where the new battery is set up as master.
The graphical interface only shows a figure up to 6 although there is a percentage reading of capacity used/available.

A fine oxymoron. Installer support.

Are you looking on phone app, or web portal?

martinhort In the app you need to turn on ‘show multiple batteries’ and then you’ll see the detail of the individual batteries on the battery tab/more information. The Home Screen shows an amalgamation of the two.

Don’t understand why you are seeing a capacity up to 6, it should be showing the combined capacity of the two batteries.