Anyone able to get through to telephone support?

On my fourth attempt now, keep getting cut off after waiting upwards of half an hour.

amm I've not tried today but the web chat that usually pops up during office hours is disabled, suggesting they have nobody available to chat either.

amm last week I got cut off after 13 mins. I rang back and it got answered after about 26 mins.

They’re picking them up, just don’t think they have enough call handlers.

Took me just over 30 minutes earlier, wasn't really helpful for my situation.

When I emailed with a query I got a response the same day.

I waited for nearly 30 minutes last week. I eventually got through and the enquiry was handled by Callum D (who was very good, BTW). I tried to ring back the next day and bailed after waiting over 30 minutes.

I find they're all pretty good, once you get through to them. I'm responsible for a helpdesk, and we spent a lot of time building an incident and request portal to try and move our users away from calling us as we have a small team and it's difficult to answer all the calls.

Made a lot of difference, and it's easier for me to keep track of performance.