Has anyone updated successfully via the portal?
Mine just hangs at 0%, then seems to send the Inverter into a yellow 'wait' state for an indeterminate amount of time.
I don't know if this is because it already has the latest version, or I have a network problem. The WiFi dongle IP address sits on my home network subnet and isn't subject to any special security treatment.
Not sure if it's maybe a different inverter, but I have a later firmware than that and I believe the update firmware option only appears when there is an update to perform.
Thanks
Could I ask which inverter and which battery you have? My software on both is newer than yours and I have no update option.
THALL 3.6 Hybrid and 8.2kWh battery installed March this year.
browellm Hmm so the inverter is on the correct but the battery is out of date. I take it you have waited longer than the 30 minute?
Are you doing any local monitoring? I had a similar problem until I stopped my local polling (which runs every 10 seconds).
I attempt an update and it says 'updating battery arm' then fails at 6%. No local monitoring.
stuartj1 Have you raised this with support to get them to try the update? I am wondering if it something along the lines of the update being applied can not be applied to your current version or something silly like that. But support would know if there is an upgrade route issue or not.
What is the latest firmware version for the AC inverter & battery?
Mine, that was installed last month shows the following:
Inverter Firmware Version
D0.532-A0.532
Battery Firmware Version
1040
I have an AC 3kW inverter & 2 x 8.2kWh batteries.
Woodlands I have the same but only with 1 battery and my inverter is D0.534-A0.534 and the battery has just gone to 3005.
Inverter D0.533-A0.534
Battery 3001
I can see an update pending, but there is no KB article again listing the updates!
And my update just failed. Try no.2
Update : actually it looks like it did not fail, the inverter now says D0.534-A0.534 but the battery still says 3001. I am seeing if running it again works correctly.
Update 2 : battery update fails at 6%, I have emailed support and also mentioned there are no KB articles for either firmware. The joy of cutting edge.
Update 3: on the 5th attempt of running the update it has now updated. Batt is now calibrating.
I'm confused, are updates initiated automatically by GivEnergy or do they have to be run by the customer? Difficult to tell from the responses in this thread!
Woodstock GE do it. But with the new beta dashboard customers have the power to push updates if they want to.
THALL Thanks for the reply. So do GivEnergy issue updates globally and customers are retrying when the updates have failed or do GivEnergy issue updates only to a test sample and customers have the option to download if they want to add themselves to the trial?
Woodstock GE will push updates globally, you will not need to do anything yourself. GE can push updates to single users, I was running an inverter firmware I have not seen anyone else on. I expect GE could release updates in bulk for customers to test themselves. What does concern me is the lack of information on these new firmwares.
Won't be pushing one to mine - it's got no USB in it currently!
hoggy Well yeah, that would stop a push update :-)
Does anyone know when the battery/inverters (AC3.0s) re-calibrate i.e. total discharge / total recharge? Is it only when firmware changes on one or t'other, or in different circumstances?
I'm finding it really frustrating to think that (like a lot of others, I'm sure) I spend a great deal of time trying to get the most out of our system, by minimising grid import, and unwanted export, and keeping electricity costs to an absolute minimum, only to find that the batteries can sometimes completely discharge all my hard work of charging from PV, then completely re-charge from peak-price grid current!
Whilst one can argue that it's not a great deal of money, it's more the principle that someone (something?) else is controlling my kit, and I really don't want that to occur - unless I've OKd it first.
I'd prefer to have the option to switch off all automatic updates, and also to be able to decide when a discharge/charge cycle takes place - which I could then tie-in with an EV charge (so as to use the ESS output), and re-charge from either PV, or at least cheap-tariff current.
The other issue is, that with all the problems which GE are firefighting, in the multi battery/multi controller installations, and strange behaviour I've regularly observed, one can't tell whether the discharge/charge is expected, or whether it's undesirable, and needs attention.
Sykes As far as I know the system will recalibrate on firmware update or when GE or us the user tells it too. I have only known GE to do it during fault finding on my system.
I've never had a push (without me asking for it) to my system. Until very recently you had no option but to call and ask for an update either. Presumably this was bombarding tech support once critical install mass so they've gone self service now.
The fact that there is an "Update Firmware" option on the portal at all would suggest this is a user option not a remote thing (otherwise there would be no need for the card at all if it just did it by itself) - I'm still on Battery FW 1037!
Well I have not received a "push" update from GivEnergy (still on inverter 533/battery 1040) but inverter card has changed to show a "pull" firmware update is available. I think I will wait a couple of days for things to settle down before pressing the button! Could update failures be the result of many customers trying to download/commission the software at the same time? Do we get any notification of when updates are coming and/or what they contain?
@THALL interestingly enough, I have updated all the KB articles on f/w releases earlier today, it was upto date then a certain developer did a rollback on the server its hosted on... I had to go digging to find some of the changelogs from older f/w versions which has now been reuploaded.
Adam-Reynolds I did see them go up earlier. Can I ask, did the KB's go up before the firmwares were released?
THALL as soon as they go "mass release" they're on the kb within a day or two and will be on the available firmware section a few days after that.
Adam-Reynolds Could you clear up some confusion as to how firmware updates are applied. Either pushed globally your end or pulled by individual users at their leisure?
Should help clear up queries relating to if & when peoples systems will discharge without their knowing.
hoggy Firmware updates are typically applied by installers when the system is commissioned, however after that they are done manually by the customer whenever they wish. GivEnergy staff may perform a software update on behalf of the customer, however this will only be done with the customer's prior consent.
OK - Being a little new to this, where do I find the option to download and update the firmware? I've looked on both the new beta portal and the old one, but cannot find the option.
Thanks
Chanced Its on the beta portal, click the inverter tab and then software. If any update is available, it will let you update. It will also recalibrate your battery, so it will fully discharge it and then charge to full capacity. I did mine last night when the battery was nearly empty,so as to waste minimal energy 👍
Chanced On beta you need to select "My Inverter". The message about new firmware being available and the "install update" button only appears if the firmware currently installed is not the latest release. The message and install update button, if applicable, will appear in place of the graphic in the lower portion of the card.
Great - thank you both. I do not have a message about new firmware being available, so assume I'm on the latest:
Inverter : D0.450-A0.499 and Battery 3001
Chanced You can see the firmware updates on the Knowledge Base here...
Thank you