I have gen 1 inverter and 5.2kWh battery. Today it stop charging from grid. I can change charging power but it will not charge battery. Any one experience this same?
Can anyone from givenergy check my system and fix it?
Thank you.
you need to contact support via the website to get an actual GE person on it. They are quick to reply to email (on weekdays anyway)
If it were me I'd first check in the Portal that there are no notifications (Top Left in the menu bar) about a calibration and if none:
My Inverter > Check 'NOTIFICATIONS' Settings for any errors, then > Make a note of any setting values then > Select 'RESET TO DEFAULTS' > Click 'SUBMIT' - Make sure a positive response is received.
Give it a few minutes and then reset any settings as needed.... do not rush... remember to click SUBMIT after each change and make sure ia positive response is received.
HipHopAst from a parallel post, you are running HA. Turn this off first to ensure you're not commanding the system directly then set to defaults on the portal, checking for any error messages.