GivEnergy smart plugs

I have one GivEnergy smart plug in the house but had to send the other back, try as I may I could not get it to pair correctly

Oddly when adding the serial number and the secret key of the other plug, it would assume the same details as the currently configured plug

So:-

1) I deleted the app
2) Undertook a reset of the plug using a 3rd party app (I forget the name of it now)
3) Delete all plug from the GivEnergy app and started over

No matter what I tried I simply couldn’t get the app to accept the additional plug

Any tips or tricks on these devices, or has anyone had similar experiences?

I’ve just bought another three, the one I have one be hose works perfectly fine, but in the GivEnergy app it thinks it has the seismic number if the derive I retuned! Odd!

I have 4 currently. All show individual serial numbers and different local keys.

To begin with I couldn’t add them from my iPhone but could from my iPad. Later discovered that you have to have ‘location services’ ON for the GivEnegy App - since then have had no issues adding new plugs

treborUK thank you

I think in my case the plug was faulty, as location services was on for the app on my phone

FYI - some info on here about switching loads and rated currents etc

https://community.givenergy.cloud/d/4047-givenergy-smart-plug-nearly-burned-down-my-house/67