Battery Calibration Stuck?

Hello, our inverter was replaced yesterday and the batteries put into calibration by the engineer before he left, but it looks like the process didn't complete and now they're sat there doing nothing.

Discharged completely, started charging, got to 20% and stopped. Now they're neither charging or dis-charging, they're not responding to commands, nothing. It's now the next day, when they've had to calibrate in the past it's usually sorted by the evening.

Is there any way to force them to recalibrate again at our end or is it a GE only thing? I've contacted support, but suspect I'll be waiting till Monday with no batteries? Solar at least does seem to be coming in this morning and powering the house, but not charging the batteries.

Arron You could check the charge rate is set to maximum and that there isn’t any charge slots set with a charge limit in the portal, and try a restart inverter and/or reset to defaults, but otherwise I think you are stuck waiting for GivEnergy. If its sunny then the calibration can use solar power so if its not then it sounds like its gone wrong somewhere

Phone up GivEnergy I think they have first line support open Saturday

geoffreycoan I've tried changing settings in the app and the portal, nothing responding 🙁

TX200 lol, I actually didn't realise there was a phone number for technical! Just spoke with them and they've restarted the calibration process. Batteries now charging. Phew.

Arron great stuff. i find you get a much quicker response by phoning GE. Emails can take a few days to be responded to