Smart Tariff and server error

2 comments started 2024-05-15 last 2024-05-15
GivEnergy ProductsHybridBattery
C
#1 Craig1806

Is there an issue with GivEnergy and linking my smart tariff?

I've tried to input all the details in the smart tariff section to link it up with Octopus Energy

  • Account Number
  • MPAN
  • Meter serial number
  • API Key

I've gathered all the details required above from Octopus Energy site but when I try and submit the details I keep getting 'server error'.

I remember previously having the option to link your battery charge and discharge to the smart tariff you were on however I can't seem to get this option.

D
#2 DD

Craig1806 what tariff are you on?
I've not tried any of GE's smart tariff integrations, but stories on here suggest they can be trouble. (That said, I guess it's the nature of forums that you complain about what doesn't work, but don't praise the things that do work.)

For agile, you could look at an external agents like wonderwatt. I suspect they'd be a lot more responsive if you have issues.