I had my Hybrid inverter and 8.2 battery installed to my existing solar at the end of February. As yet despite chasing many times, I have received no paperwork from my installer (not even a receipt for my payment) What should I get after my installation?
Dougn I'm interested in this also, since I had to chase for any paperwork, and after initially sounding like they would organise things, my installer is now ignoring me. I believe after installation (as well as a receipt) you should receive an EIC to show that the installation is safe - you'll need this when you sell your house in future. In addition, either before or after install you should receive evidence that the DNO has been notified (this notification is obligatory). The DNO process depends on the inverter capacity: if it's over 3.68kW, the process (G99) may cost money, and should be completed before the system is commissioned. If it's under 3.68kW the DNO can be notified after install and it should be approved without issue. If you already have solar and are adding a battery and new inverter, as long as each inverter is under 3.68kW and the total less than 10kW, the process is a bit different (G99 Fast Track) but normally should be approved - however I have learned recently that it should still be done before install (my supplier did not do this!) I've raised a complaint with the installer (but expecting I'll have to escalate this) and am now considering my options... maybe start by asking my DNO whether they have been notified or not.
Dougn We've received:
And you will need most of that to get onto a tariff such as Octopus Agile outgoing. Certainly the MCS certificate, and DNO acceptance letter post-commissioning.
And you will need most of that to get onto a tariff such as Octopus Agile outgoing. Certainly the MCS certificate, and DNO acceptance letter post-commissioning.
I have an existing solar with fit payments so don’t need DNO approval. After Inverter and battery only installation, what paperwork should I get? I will try and get on Octupus Go soon but I only need an EVfor that, I hope
Dougn I think all statutory documents to make sure the installation is compliant with regs?
So:
MCS certificate
NAPIT certificate
NICEIC certificate
NICEIC notification
You do need DNO approval if you have added a battery. Your total output just increased and they need to know. Your system might be set to the same capped output as the previous approval but there should still be something from the DNO and your installer should of notified them of the change.
I have an install at the end of the month adding more panels and replacing an inverter. I have a DNO cap of 3.68 and my installer has basically told the DNO of the extra panels but that the output will be capped
[unknown] you still need DNO approval to add batteries, even with an existing DNO approved PV system. A battery is still connecting "generation equipment" to the network. Whether it's G99 fast track or G99 will depend on the power of the existing PV inverter (anything over 3.68kw will require G99)
@Dougn you still need DNO approval to add batteries, even with an existing DNO approved PV system. A battery is still connecting "generation equipment" to the network. Whether it's G99 fast track or G99 will depend on the power of the existing PV inverter (anything over 3.68kw will require G99)
I'm still waiting for my DNO stuff from Northern Powergrid which is getting very frustrating after 6 months since installation.
Finally got my DNO G99 letter today and SEG application to Octopus made 😀
did you get it directly from the DNO? Or through your installer?
rio911 From my installer, it has to come through whoever makes the application (which typically should be your installer).
One dissatisfaction that I had with my installer is that they leveraged the system documentation by saying that it would only be issued following full payment of the final invoice. I paid the invoice within a couple of days of it being presented, which I would have done anyway. The paperwork was missing the significant documents including the EIC and the DNO notification. It took me too many weeks of waiting and chasing to have a complete set of paperwork. This of course prevented me from being to get myself set up on a SEG.
In my opinion, just about all of the trades behave in this way - and the majority of the protagonists.
I'm not saying that there aren't really good, professional operators out there - with consciences - and who want to do a good, quality job for their customers, but I'm afraid that in my experience, the paperwork is just an inconvenience - as is the customer, once they've paid their balance.
In my opinion, the paperwork process should begin as soon as the deposit's paid - making ready all applications / handover packs etc as much as possible; as soon as the work's complete, the remaining paperwork should be issued, and any approvals required should be fired straight off to the regulators.
I think that the regulation bodies could do a lot more to make this happen, and to ensure a better quality of work's achieved.
I'd like to see an automated system in place whereby the customer wasn't actually allowed to pay the balance, until all of the paperwork had been completed.
Rant over.
My installer was actually very quick with our paperwork once it was installed and paid (Discount for BACS rather than credit card as it happens) The only thing that has been slow is the confirmation of the 10 year warranty. Its not on the portal (Actually its not loading for me for the first time I can remember) so I can't check now.
Portal is back up - most of the time - get nginx bad gateway errors occasionally - I do run a reverse proxy at home which is nginx but that shouldn't cause any issues.
anglefire When I chased my installer for the extended warranty they supplied me with the 'certificate' from GE, I call it that because thats what it looks like. I waited and waited, expecting it to pop onto my inverter card. I saw some advice being given by GE on a facebook post to contact support. They cross referenced my details against the warranty information they hold and amended the portal information.
andrew_bond
Hi,
I too am having issues obtaining a DNO Notification Compliance document.
The lack of the DNO document only came to my attention when I tried to move to another SEG contract from that of the original Installer (EOn Solar), so its a year on from the install.
They are stone walling me at the moment...I may have to escalate this through the MCS Governing body.
I was wondering whether you had success in obtaining your DNO document.
If you did can you post a copy of what it looks like please (remove any personal details).
Thanks
SB900 I believe that if the installation was done under G98, the notification can be retrospective but under G99 (whether fast track or full), it has to be in place before installation. You will be able to recognise a notification document as it'll have your DNO's logo etc on.
Tim
Thanks Tim.
I've received a G98 document from EOn Solar a couple of days ago but I'm unsure as to whether this is the DNO Notification Compliance document or just what the Installer (EON Solar) submits to the DNO in order to get some form of approval document...any ideas?
All damn confusing to me!
SB900 I'm not certain about this as a G98 application is for installations no greater than 3.68kW, which I believe to be the PV capacity rather than the inverter. I suggest that you just use what Eon sent you and let your new SEG provider tell you it's not sufficient, if that's the case.
Following this with interest. I received all the documentation that has been discussed earlier in the thread but one thing I've seen on a few install videos, like this one for example, is that as an MCS registered installer, schematics have to be provided. Which sort of makes sense really should there be any future work required on the electrics.
What's the experience of others? I haven't had this yet but I'll be chasing it up.
Yorkie71 yes was stuck to the wall by the installer next to the inverter
My situation - a copy of the G99 application was sent to me in January - about 6 docs. I was then told by the installer that he had approval in mid March. No mention of the battery inverter on the application. After I paid the bill the 'document pack' came. No G99 approval doc. So I chased them - they sent a copy of a G98 approval. I then reminded them that it was supposed to be G99 - so they re-applied. I've tried contacting the DNO - they said that I needed a LOA from the installer because of GDPR regs. I've since found out that my DNO - SSE - have a four week backlog in answering e-mails. They are all working from home. I've no idea if the installer has ever applied for G99. I'll leave it another week (eight weeks since their last 'application'). If there is no response I'll try contacting the DNO (again) and then try the MCS complaints route.
My installer supplied the wiring and installation schematic the other which was welcome. Printed out and popped in the consumer unit cupboard. Only thing missing now which I'd like is an idiot's guide to start-up and shut-down procedures. The installer did go through a few things with me on commissioning day but a lot of it went over my head if I'm honest. I'm still a little unsure what I would need to do if, for example, I needed to replace a plug socket. In the past, I'd just turn off the power with the big red switch. Now I have lots of big red switches.
To be fair to the installer, they said they will pop by and run through it with me but a single bullet point sheet would be very useful.
The two posts here might be helpful?
https://community.givenergy.cloud/d/1-beta-portal-general/136