I have recently changed my Wi-Fi provider and I'm having trouble connecting my new router to my dongle. On my inverter it says it's connected but has no internet connection. Can anyone help? I've tried to contact give energy but I keep getting their help line is now closed .
Tonyburton please search the forum, this is a very frequently asked question. There are also GivEnergy videos on Youtube explaining how to reconfigure your wifi. e.g. here’s the link to the AIO video https://youtu.be/dq46uuNmGtQ?si=MKgIUvkdnK-HS4uS
Your router will almost certainly be broadcasting both a 5GHz and a 2.4GHz wifi signal, you need to turn the 5GHz off to enable the inverter to connect on 2.4.
The simplest solution though is to set your new wifi router to be the same SSID and password as your old one.
It's a shame we can't pin a post about this at the top of the forum
Leeshore @TheDragon (GivEnergy) any chance of a pinned topic re how to deal with a change of broadband provider and thus WiFi re setup?
This one is short and sweet, contains a mention of the KB site and a workaround of just changing the router name and password.
https://community.givenergy.cloud/d/1351-router-change
We could add a further post to it once pinned regarding mesh networks and anything else that's a bit complicated.
TX200
Always happy for community engagement.
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