AIO not responding

7 comments started 2025-02-25 last 2025-02-28
GivEnergy ProductsBattery
#1 Blue_Barchetta

My AIO has stopped responding to commands.

It was on software Version 9 and I’ve also tried updating to V10.

The log appears to show the command has been successful, but the charge is just trickling out at about 20w no matter what the setting.

I’ve tried physically restarting and resetting without any luck.

Any ideas what I can try?

#2 pwsolar

Hi,
Has this just happened? I've noticed that all my installs have gone offline about 30 mins ago.

#3 Blue_Barchetta

pwsolar

It happened at some time yesterday.

#5 Blue_Barchetta

Thanks, I think my issue is coincidental to this. Mine hasn’t been working for > 24hrs and the local control is not working either.

#6 Blue_Barchetta

Update. AIO was beeping this morning. Went through the rest process (blue button, trip, isolator).

This worked and I have control again.

Rather frustrating this keeps happening…

#7 TheDragon (GivEnergy)

Blue_Barchetta whats its serial?
Have you logged a support ticket?