Problems

Hi
I am having problems getting the app to start on my phone android note 10
It was working OK before now it just goes getting things ready, and not proceeding!
Have you any tips? Please be gentle as I am a newbie!
🤣 thanks

Duk is your phone connected ok to the internet as the app needs an internet connection to work

geoffreycoan yes and the cloud works just fine but not the app

Duk Hmm, maybe best to uninstall the app and reinstall it again because if you can't get past the 'getting things ready' there's not much that can be done

geoffreycoan I've done that no joy, it's working ok on my other phone!

Is the phone connection over the 4G/5G network or via WiFi? Confirm other than the GivEnergy App phone and other Apps work fine.
I think GE App only asks for permissions for Location and Notification. Do not know what happens if not enabled.
Sometimes it's worth turning the phone off (power off) then on again - yes really.
What version OS on the phone?

Hi
It's on a wifi connection
It's worked on that phone before,
It goes to the Getting things ready and no further

Duk Hmm, I’m struggling here. Maybe go into the app settings and turn on permission for everything, then if that works, progressively turn off permissions until you find the one that it needs.

Other than that, maybe some incompatibility with the Android version you are running. Could try the power off and on again as The_Engineer suggests

Duk It's on a wifi connection

The same SSID as the inverter connects to? Also no VPN active?

geoffreycoan so am I as it worked before on this phone,
I've been trying permission etc, on the phone

Vestas no vpn is off,

Update on log in problem!
Well I went to the givenergy tech support and fired off the email message about 11:30 last night, received a reply in about 10 minutes I was surprised I was thinking it was going to be this morning!
I started working through the messages steps, didn't get it complete but it loaded the app, I was back on,
They must have done something there end,
It was a SSO token error!

I think others have had SSO problems and just avoided that login
https://community.givenergy.cloud/d/5600-unable-to-log-in-to-the-ge-app-workaround

The user name & password also wouldn't work for me!