Hi
Connection to the inverter ceased working at 16:59 yesterday and has not come back. Nothing has changed regarding WiFi, all other devices working fine. I rebooted the router but the connection still doesn't work.
What do I do?
I have a Gen 1 5kW hybrid inverter
Jason
If you log into your router can you see the inverter (dongle)
You could think about renaming it so you see it quickly
It is worth setting your router to always use the same IP address for the inverter (dongle) then you dont get any of the scanning issues that other posts refer to.
Have you disabled 5gHz on your router until the dongle connects.
There is a guide on the GivEnergy website in the KnowledgeBase to set up/reset the dongle, but I cant get the link to work at the moment
SteveCook Thanks, I’ll turn off 5gHz and see what happens. Currently the dongle doesn’t show on my router. I’ve got a guide from support regarding the dongle:
JC
I think it is called something like HF-21 by default (or something like that)
Ours appears as HF-A21 on the router.
We have the same issue here and the HF-A21 inverter is showing up on my wired connection (Ethernet connected correctly) but everything seems to have dropped out since 0630 on 11th March and nothing I do can bring the dashboard back to functional mode!
This seems like something has been changed with the main interface by the company 🤔
Fill
Are you going here? https://givenergy.cloud/dashboard
Dont use the SSO login, just your account name and old password