consumption; solar pv generation; no import or export; battery not charging

I've just had my GE system commissioned (5.2Kw inverter; 8.2kw battery and 5.6Kw of solar panels). Why is my consumption data pretty much matching my solar pv generation with no import or export & the battery isn't charging?

That sounds as if the meter isn't communication with the inverter.

Thanks mrand31 I restarted the inverter through the cloud and now at least the battery and solar pv are working using the eco mode but still no import or export data.

I'll contact the installers and see what they can do. But as you say sounds like the communication link between the EM115 & the inverter isn't working.

Adding this follow up for any others in the future who see a similar lack of import and export data. I called givenergy this morning and they looked at the system and where able to resolve the issue online.

All working smoothly now 👍