POOR CUSTOMER SERVICE FROM GIVENERGY

One of by battery packs has dropped off the system 2 months ago. It was only by chance that I noticed that my export seemed low otherwise i would not have known.
I contracted GivEnergy beginning of November, and called them multiple times, emailed, whats app etc NO response at all.

In the past, if i had an issue, i would be able to call and speak to someone in technical and get it sorted in no time.
Now, we talk to someone who takes details and requested a return call. They will not put me though to technical any more.

I am so frustrated with their service!!!!!

GivEnergy Customer Support - Oxymoron of the year

In happier times I would be spending a four figure sum expanding our GivEnergy storage. Now, with a broken system and no support, I am seriously considering ripping it all out and replacing it with another vendor.

I don’t understand why they set up this forum and then don’t actively participate in solving customers problems?

dcsh I suspect like many things, it was setup early on when things were good and they had plenty of customer support capacity, but since then the number of customers and support calls have increased significantly, the people that set the forum up have probably left GivEnergy, and so it sits here running along on its own without much GivEnergy involvement

I have heard that there are some givenergy staff on the facebook group so you can get more help from there

Apparently you are not alone. Gary Does Solar expresses dissatisfaction with GE:

Why I’m Changing My Solar & Battery System