They claim it's not to monetise from customers who have spent a fortune on their equipment but it's like being held to ransom.
I only switched my inverter to GivEnergy and bought their batteries as Octopus Energy wouldn't allow other brands back then and installed GivEnergy themselves when doing whole systems including solar PV panels. As I already had these, I had to find an MCS accredited installer and went with one GivEnergy Customer Services recommended as 'Platinum Installer' but turns out they cut lots of corners and bodged loads of installations according to GivEnergy Technicians who visited to inspect the installations when issues kept arising.
At least I could monitor the problems on my app. although it was very stressful. GivEnergy found a number of problems and sorted most but the installer apparently has to return to sort out the installation as didn't wall mount the batteries as trained to the GivEnergy specifications. They apparently have to do this without charging again for what they should have done first time and not connecting a cable properly kept causing the system to trip and eventually blow so GivEnergy replaced the green trip switch that blew and showed me the problem the shoddy installer caused. The installer previously denied they caused problems. RECC said I have a case and could file against them but it costs to file the papers and RECC make from it. These useless governing and compliance bodies don't want to act in consumer interest without it being in their interest and want to retain the regular registration fee from as many installers as possible. It's like divorce lawyers.
So why should I pay to access my system data via the cloud when it should be free in the Android app.? Reviews of the app. are now predominantly negative. I suspect they've deliberately stopped ot opening to monetise from the only remaining access via the cloud online. It's not as user friendly for a tiny smartphone screen and definitely not worth paying for as hard to work out how to change settings on it compared to the mobile app.
Not easy to get a snapshot of the system in operation at a glance via the cloud online portal either versus the app. when it opens.
They should ensure the app. opens and works for free before charging for the cloud. If it is intentionally defunct, we should be able to sue for free cloud access in lifetime costs.
Has anyone else had similar problems?