Home Dashboard.

Since recent software update Home Dashboard is not now working so I cant see power/energy flows diagram.

Any one found a way of fixing this problem. GivEnergy don’t reply to my requests for help.

You are unlikely to get any response from GivEnergy - see all the pots about administration.
So people on here can help, you need to give a bit more information?

What software update
What kit do you have? Are the lights on?
Do you have the Givenergy phone app. What does that show

Paulhb is it the app or the web portal that's not working. Is it just the SSO problem?

Have you migrated to SSO after the change on Monday?

pwdst thanks, what is SSO ?
Give energy solar panels and battery.

Visibility is using the phone app no flows

Paulhb
You could try searching the other posts on this forum to possibly find a solution .SSO description in here

https://community.givenergy.cloud/d/6868-ge-app-has-stopped-working

Paulhb If you don't know what SSO is and your app isn't working you probably need to migrate. See https://givenergy.cloud/guides/sso-migration-guide-2026.pdf

After you have migrated you will need to clear your app cache and data and then log in again.