No App and No Web Access !!!!

This as really F**ked me off, so much so i'm giving serious though to pulling GE kit from my house and putting in a PW3!

I did not sign up to this when i had the install......

My phone has just stopped working , saying I must upgrade to premium.
I guess the plug has now been pulled

Android app is useless without premium, there's nothing on it.

Website access still works for me.
https://givenergy.cloud/dashboard shows everything as usual.

https://givenergy.cloud/inverter/xxx/remote-control (replace xxx with your inverter serial number, or access through the menu) loads too, but I have not tried to make any changes.

LAN access is confirmed, I have my own script to make read-only requests (query percentage, temps, voltages, etc) and everything is as usual.

Update the App and it will work again locally, prompts for subscription sign-up for the rest. First month free so can sign up, see how it is then decide whether it’s going to be worth the money or not and cancel before the first bill is due if that’s what you decide.

App not working but received notification to update app. According to iOS no update available yet. Used web address from previous email from GE software 13/4/26 and web page shows some current inverter info. It says free version “active”, offers premium version at £4.99 but also offers premium version free if you sign up to Axle.
Anyone used Axle ?

Yes I has similar issues, so I updated the App and I can at least see the dashboard on the phone, but anything (and I mean anything) that you want to do, has the "Update to premium" message.

Web versions works on the laptop and you can schedule timed charge etc on there

GramI5 Same on Android. App sent notification about update. Went to Google Play, no update. App is currently empty and not working.

I have Android, got the notification but nothing, but when I went to goggle play and searched gvenergy, it showed I had an update, ran the process and it worked

Just sent off a formal complaint, can't get the app on my android device and no access to diagnose any buggy registers which can be a common issue so no official way to fix anything that goes wrong.

App on Android allows me to access power-flow only if I use 'offline' mode. You have to logout to access that. However, using offline mode is not retained and each time you just want to view the power-flow, you have to enter your serial again. No access to inverter settings via the app. This is going downhill fast, I may cut my losses here and go Tesla Powerwall.

The email suggested uninstalling and installing fresh. If you have already got the update and nothing is working it is probably worth clearing the cache and data and starting again from scratch with local control.
Do not sign in unless you plan to pay for Premium.