Inverter lost

2 comments started 2026-06-02 last 2026-06-02
Cloud PortalGivEnergy ProductsHybridBattery
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#1 petereld

Hi all, since the recent changes / introduction of a paid service I’ve found that our inverter keeps dropping off from our home network and obviously can not be updating via the cloud ( I’ve subscribed for premium service ). I reset our router, and the inverter then rejoins. This happens every day at least once. It never happened until the paid service arrived. Nothing else has changed. Anyone else? Or any ideas?
Thanks

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#2 SteveCook

petereld
I assuming you are using a wifi dongle.
Can you log into your router and find your dongle. Should be called HF-21 or something like that. Assign it a reserved address (i think that is the term). That makes it easier for the dongle to find the network and get connected.
I dont think it can have anything to do with the paid service, but I am not an IT expert.