Can only extend warranty within 60 days of commissioning

The lack of detail on Givenergy website
around extended warranty meant I missed the opportunity to extend warranty

Givenergy hybrid inverter data sheet just states 5 years warranty extendable to 10 years. Warranty documentation on wholesale supplier sites such as midsummer wholesale are 2018 docs that state you can extend within a 12 month period. That documentation was included in a handover pack from my installer, but I only got the pack 2 months after the inverter was commissioned, because the battery delivery was delayed

When I rang Givenergy and asked about extended warranty I was told it was too late as you can only extend within 60 days. They provided a link to a 2021 warranty doc, but that doesn't even mention extended warranty let alone the 60 day timescale.

I did mention you can buy extended warranty for £200 + VAT on midsummer site, but was told this would no longer be valid.

Not impressed with Givenergy and the total lack of transparency around extended warranty. Doesn't fill me with confidence around the long term future of the company.

I've been trying to get in touch with you regarding this since you spoke to us Julian but unfortunately your number goes straight to voicemail and you haven't responded to our comment you left on our public Facebook account. There was a misunderstanding, please drop me an email at support@givenergy.co.uk with subject as FAO George and we can discuss it further. thanks.

Blimey, I've never been made aware of the availlability of an extended warranty.

I would certainly like to know more, as I suspect others would.

I am also very surprised by this and quite possibly very annoyed about it. Can we please have an official statement on this so we are all have accurate information.
Thankyou

To be fair to GE, it's in the Welcome Pack; page 8. This post reminded me that I needed to enquire about it.

Not in the handover pack that I was given when I had my install done in Feb this year.
This is what I received,

There's no mention at all of any 60 day window, otherwise I would have taken advantage.

So is it £200 to extend the warranty?

Ra £260. Just had a note back from my installer.

Don't recall there being a time limit back when mine went in (although the manual has changed numerous times since 2020 and it didn't mention it being upgradeable anyway, just something the installer offered)

Not sure if this is google just finding things (draft documents) it shouldn't but it would appear at one time the AC Inverters were 10 year anyway at some point in the past.... (Page 12 or 20)
Midsummer Data Sheet

I did recall seeing anything about 60 days in my details from my battery install in early July.I will have a look when I get home ….

Welcome Pack? Never got one and my installers never mentiond it.

What is the lateted version of the Misdummer data Sheet. The one "Hoggy" has posted is V.1.0

Ah well, it's their loss if this is the case.
I fully intended to extend the warranty at some point this year, so it looks like I'll have to spend the money on loose cars and fast women.....

Zakalwe and waste the rest!!!

Had my system installed in Jan and like Zakalwe didn't receive a handover pack at that time. I downloaded it from the website and found that it was just an overview of the system that didn't give me much detail operationally. This was dissapointing considering the system I had just bought at great expense. I did note, however, reading that the warranty could be extended to 10 years, no mention of the 60days window in the handover pack and it also appeared to be available via the Midsummer web site. A couple of months down the line, when I have now come to grips with the system, I find that I cannot extend the warranty!

I too would like some official statement regarding the conflicting documentation put out by GE.
I would certainly have purchased the extended warranty within the 60day period if I had been made aware of it.

We purchased the extended warranty on the inverter through our installer when we ordered the system last year.
It is shown on our invoice as paid.
However, the Web Portal only shows the 5 year warranty.
Raised this with support a few months ago and they said they would fix it, but it is still showing only 5 years!
Our installer has said they have found it happens a few times with GivEnergy, but as it is included on our invoice as Paid, they (our installer) will honour it.
Hopefully, it won't be needed, as the inverter is mounted in the garage under the house, where it stays cool and it also has a couple of USB fans helping to keep it cool when running on full power.

Givenergy have said they will extend warranty if I purchase it and have asked Midsummer wholesale to post the latest warranty doc on their website. Although the latest warranty doc does not even mention extended warranty, so I'm not sure what good that will do. The latest Welcome pack mentions extending within 60 days, but that isn't on the main givenergy website or FAQ. The only place I found it was by searching this forum.

Good to see the product vendor gets a reseller to post the document on their website but nothing found on their own…..

HI, our inverter (installed with panels in early august) when I look at the portal it states 5 years warranty, eon's quote says 10 years so I have asked them to honour the 10 years and get givenergy to honour it.

thanks

Hash

Just been onto the Midsummer solar website and it looks like I can just purchase it myself for £252inc??

I went as far as putting my card details in and there was no mention of 60days...having to be a certified installer....

Yep, I did the same, but went as far as creating an order to see if it would ask for inverter serial number (never did). I was shocked to find they wanted to charge £10 delivery. I never put payment details in but still got an email saying order had been received, so had to contact midsummer to cancel.

My installer wasn't aware of extended warranty option (could have got it vat free with installation). Think I'll give it a miss now.

jmccar23 I got exactly the same email, apparently its being 'delivered' today despite me not entering any card details 😃

Never had a handover pack either!! Blimey this seems a common occurrence. What difference does it make if it's within 60 days if the initial warranty is 5 years???

gareth0898 I had a handover pack from my installer. Arrived circa a month after install. I used this site and the KB site to work out what to do in the meantime.

I just noticed that the warranty period dates on the inverter page have finally been updated to reflect the extended warranty purchased a few weeks ago. Took a while but there it is.

I contacted Midsummer solar in the end and they removed the £10 delivery charge, so it was £240 all in.

It took a while for someone from there to contact me with regard to giving them my inverter details etc but my portal has updated now to 2032. Whether i've still got it by then due to battery issues I don't know 😃

Yorkie71 did you manage to buy the extended warranty? you think it's worth it?

I've just had a quote for warranty extension from installer on my week-old GivE AIO-- £650+ VAT! This seems excessive- not sure if that includes the entire setup but thought that the battery part had a 10 yr warranty anyway?? (tried ringing GivE but was told to email support@givenergy.co.uk. Have any other AIO purchasers followed this up??

Sat on the fence about my recently installed AIO too. I've asked support for T&C's about the five year extension (already have 10 years on battery apparently) - so keen to see exactly what is (and not) covered...

Warekiwi Try https://midsummerwholesale.co.uk/buy/giv-energy/giv-warranty-aio
Currently has no price, but worth giving them a call. They sold me the Hybrid warranty extension when F4S failed to provide it.