Warranty extension

Hi,
I have had a PV \ Battery system installed, which was commissioned on 2022-07-14. The installer ordered the 5 year warranty upgrade pack on 8/8/22 however the system is still showing a warranty period of 5 years. I have emailed GivEnergy for an update and to check why this warranty date hasn't been changed and so far have not received a response, and I am unable to contact anyone via the phone line, no one seems to be answering. This lack of ability to contact GivEnergy is a bit concerning, especially if something went wrong in the future! How can I get this issue resolved?

Arunc Wait for the email to be responded to. Support has been very poor recently judging by what people have been saying on here.

My warranty has only just started showing 10 years and mine was installed in mid-June. It may take a while.