Newbie

I know very little 2 days post installation. Question. I have to restart my inverter lots of times per day. Is this normal? Is this effecting anything?

Not normal. Why do you feel you have to keep on restarting it?

Have a look at the kB site

https://kb.givenergy.cloud/

Plus the unofficial wiki mentioned on this page

https://community.givenergy.cloud/d/811-the-unofficial-givenergy-wiki

Plus read as many posts on here as you can.

That's what I did when I first got the system.

wilfleek because on line where you see graphs etc says it’s red - error

Sunny is that on the app? Or the dashboard?

My system has been in since July 2021 and I have never had to restart it myself.

Sunny Why not post a screenshot of this so we can see - will probably help explain more.

Sunny, i had similar recently, Kept needing to restart, then developed in to not finding 'Home' inverter and very slow response to 'Away'. After much head scratching by the GE team, it turns out that the dongle was not seeing my wifi. My inverter is at the extreme end of my wifi range and possible the wetter weather or disturbance of the antennae on my router just tipped it over the edge. No more problems since adjusting.

mwilliams2 aha, I can’t get on the Home Screen via cloud it’s always on away as it says not connected via dongle, but it won’t let me join it either.

ianfretwell

Here is a picture. Sorry I am new to this, didn’t have an explanation of how to use system.

Have you spoken to your installer as there is a communication problem with the EM115 grid meter.

look like you might have an issue with the energy meter on your consumer board. Id say talk to installer to get them back to check

I had the same error and it was due to the cable not being properly connected/crimped in the RJ45 plug that is connected to the inverter.

I think overcast weather affects WiFi ... what is it to do with, electrons not colliding, or colliding with the wrong things ... anyway, this duff weather has affected my inverter so it seems to be going offline a lot.

Sunny
https://community.givenergy.cloud/d/1858-incorrect-em115-wiring/

Update: thanks for sharing your ideas. After reporting to my installer and having to wait 2 weeks for rectification 2 cables were not connected properly. All fixed now. I knew something wasn’t right. I’ve also tonight fixed my home and away issue. I searched for my inverter on iPhone app and it worked straight away. Was done by installer on first visit and not worked properly since.